Final Sale Policy
All items sold on the Yule Way website are shipped from overseas and offered at exclusive discounted prices. These items are final sale products and are not eligible for returns, exchanges, or refunds.

Damages or Shipping Errors
If your item arrives defective, damaged, or incorrect, you must contact us within 48 hours of delivery at yuleway31@gmail.com with:
• Your order number
• Clear photos/video showing the issue
• We will evaluate each case individually and provide a resolution (replacement or refund if applicable).

Missed Refunds?
If you haven't received your refund after 15 business days of approval, please contact us at yuleway31@gmail.com.

Orders are processed within 3 business days after payment verification. Orders placed on weekends or holidays will be processed on the next business day. You’ll receive a confirmation email with tracking details once your order has shipped.

We currently ship within Canada,the U.S. and United Kingdom mainland ，Singapore. Shipping times may vary depending on your location.Please note: At this time, we do not ship to Alaska, Hawaii, Guam, or U.S. military addresses (APO/FPO/DPO).

You can reach us at yuleway31@gmail.com, and we’ll be happy to help! We aim to respond within 12 hours.

Please with:

› Order number

› Screenshot of issue (for tracking
problems)

• You'll receive a tracking number via email once shipped (activates within 24 hours)
• Please track your order here
• Allow 48-72 hours for tracking updates to appear
• Can't track your package? Email : yuleway31@gmail.com - we'll resolve within 48 hours

Orders are processed quickly, so we cannot guarantee changes or cancellations. Please contact us as soon as possible, and we’ll do our best to assist you.

• We're not responsible for:
• › Incorrect addresses (double-check at checkout!)
• › Customs delays (international returns not accepted)
• › Carrier delays (weather, strikes, etc.)
• Lost/stuck packages: Contact us after 15 business days for investigation